Terms of Service

These Terms of Service ("Terms") govern your access to and use of Royal Jewellery Loyalty ("Platform", "Service", "we", "us", or "our").

By creating an account, accessing the Platform, subscribing to a plan, or using any feature of the Service, you agree to be bound by these Terms.

Royal Jewellery Loyalty provides businesses with digital customer loyalty and engagement tools.

• Digital loyalty stamps
• QR code scanning
• Customer management
• Rewards and coupons
• Campaign management
• Customer analytics
• Business and staff management
• Subscription management
• WhatsApp-related features where available
• Multi-branch functionality where available
• API access where available

Features available to you depend on your selected subscription plan.

You must be legally capable of entering into a binding agreement to use the Platform.

You agree to:

• Provide accurate registration information.
• Maintain the security of your account credentials.
• Use the Platform only for lawful purposes.
• Comply with applicable laws and regulations.

You are responsible for ensuring that the information provided during registration is accurate and current.

You are responsible for protecting your password and account credentials and for activities performed through your account.

You should notify us promptly if you believe that your account has been compromised.

Businesses may provide information including their business name, address, phone number, email address, logo, location, loyalty programs, rewards, and other business information.

You are responsible for ensuring that you have the necessary rights and permissions to provide this information.

Businesses are responsible for customer information that they enter, upload, collect, or process through the Platform.

• Customer names
• Phone numbers
• Email addresses
• Invoice information
• Loyalty activity
• Rewards and coupon usage
• Customer feedback

Businesses must collect and use customer information in accordance with applicable privacy and data-protection laws.

The Platform allows businesses to create and manage loyalty programs.

Businesses are responsible for defining their own stamp requirements, rewards, eligibility conditions, expiration dates, and program rules.

QR codes may be used to identify businesses, branches, loyalty programs, customers, or transactions.

Businesses are responsible for preventing unauthorized use of their QR codes.

We may deactivate or replace QR codes where we detect suspected misuse, fraud, duplication, or security concerns.

Businesses are responsible for rewards, discounts, coupons, and promotional offers created through the Platform.

Royal Jewellery Loyalty does not guarantee the availability, quality, value, or fulfillment of a reward offered by a business.

Disputes concerning rewards, coupons, purchases, or promotions should primarily be resolved between the customer and the relevant business.

Certain features require a paid subscription. Available plans, pricing, trials, limits, and features are displayed on the Platform.

• Free
• Starter
• Pro
• Business

We may introduce new plans or modify existing plans and feature availability from time to time.

Where offered, a free trial may provide access to selected paid features for a limited period.

Trial duration, eligibility, payment requirements, and available features may vary according to the applicable offer.

We may limit or cancel repeated or abusive trial usage.

Paid subscriptions may be processed through third-party payment providers, including Razorpay or other payment processors supported by the Platform.

You are responsible for providing valid payment information and paying applicable subscription fees and taxes.

If a payment fails, we may retry the payment, restrict paid features, place the subscription into a past-due state, or cancel the subscription where permitted.

Subscriptions may automatically renew according to the billing period displayed when you subscribe.

You are responsible for cancelling your subscription before the applicable renewal date if you do not wish to continue.

After cancellation, access to paid features may continue until the end of the applicable paid period, unless otherwise stated.

Subscription cancellation may be available through your account or by contacting support.

Subscription payments are generally non-refundable except where required by applicable law, expressly offered by us, caused by a confirmed duplicate or erroneous payment, or otherwise approved by us.

Approved refunds will generally be processed through the original payment method where possible.

You must not use the Platform to:

• Break or violate applicable laws.
• Commit fraud.
• Misrepresent your business.
• Abuse loyalty programs.
• Generate fraudulent stamps or rewards.
• Access another user's account without authorization.
• Circumvent subscription restrictions.
• Reverse engineer or compromise the Platform.
• Upload malware, viruses, or harmful code.
• Interfere with Platform security or availability.
• Send unlawful spam or unsolicited communications.
• Upload illegal or infringing content.

Business owners may create staff accounts where the applicable plan supports staff functionality.

Business owners are responsible for staff access, permissions, credentials, and actions performed through staff accounts.

The Platform may integrate with third-party services, including payment providers, communication services, maps, analytics services, messaging platforms, and other external providers.

Third-party services may have their own terms and privacy policies. We are not responsible for interruptions, changes, errors, or failures caused by third-party services.

Where WhatsApp or other messaging functionality is provided, businesses are responsible for complying with applicable messaging-platform policies and laws.

Messaging functionality must not be used for unlawful spam, harassment, fraud, or unauthorized communications.

Message delivery may depend on third-party services and cannot always be guaranteed.

The Platform, including its software, design, branding, interface, logos, documentation, graphics, and underlying technology, is owned by or licensed to Royal Jewellery Loyalty.

You may not, without authorization:

• Copy the Platform.
• Resell the Platform.
• Modify Platform software.
• Reverse engineer the Platform.
• Remove proprietary notices.
• Use our branding without permission.

You retain ownership of content and information that you submit to the Platform, subject to the rights necessary for us to provide the Service.

By submitting content, you grant us a limited right to host, process, store, display, and transmit that content as necessary to operate and provide the Platform.

We aim to keep the Platform available and reliable, but we do not guarantee uninterrupted availability.

The Platform may occasionally be unavailable because of maintenance, updates, security measures, server problems, internet outages, third-party failures, or circumstances outside our reasonable control.

We take reasonable measures to protect Platform information.

However, no online service can guarantee complete security.

You are responsible for maintaining appropriate security for your account, passwords, devices, staff accounts, and business systems.

We may suspend or terminate an account if you violate these Terms, engage in fraudulent or abusive activity, create a security risk, fail to pay applicable fees, or use the Platform unlawfully.

You may stop using the Platform at any time.

Certain information may remain stored after termination where required for legal, accounting, security, fraud-prevention, or legitimate business purposes.

Where export functionality is available, businesses may export eligible business data using the tools provided by the Platform.

Export availability may depend on the subscription plan and technical limitations.

We recommend maintaining appropriate backups of important business information.

To the maximum extent permitted by applicable law, the Platform is provided on an "as is" and "as available" basis.

We do not guarantee that:

• The Platform will always be error-free.
• The Platform will always be available.
• Loyalty campaigns will generate a particular result.
• Customers will use rewards or coupons.
• The Platform will increase sales or revenue.
• Third-party integrations will always function.

To the maximum extent permitted by applicable law, Royal Jewellery Loyalty will not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Platform.

This may include loss of revenue, profits, business opportunities, data, customer relationships, or goodwill.

Nothing in these Terms excludes liability that cannot legally be excluded under applicable law.

You agree to defend, indemnify, and hold harmless Royal Jewellery Loyalty and its owners, employees, contractors, and service providers from claims, damages, losses, liabilities, and expenses arising from:

• Your violation of these Terms.
• Your unlawful use of the Platform.
• Your violation of third-party rights.
• Your customer data or content.
• Your loyalty programs, rewards, or promotions.
• Your misuse of the Platform.

We may add, modify, suspend, or remove features from the Platform.

Where a significant change materially affects your subscription, we may provide reasonable notice where appropriate.

We may update these Terms from time to time.

The updated version will be published on this page with a revised "Last Updated" date.

Your continued use of the Platform after updated Terms become effective constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

These Terms shall be governed by the laws applicable in India, unless applicable law requires otherwise.

Any disputes shall be subject to the jurisdiction of the courts located in [City, State, India], subject to applicable law.

If you have questions regarding these Terms, subscriptions, accounts, or the Platform, please contact us.